Returning RI Kits
If you wish to return an item, you must obtain a Return Merchandise
Authorization (RMA) number. To obtain an RMA number and return
instructions, please email support
or contact Roos Instruments at 408.748.8589 (Monday - Friday 9AM - 7PM
Pacific Time).
An RMA must be requested within 15 calendar days of your invoice date
(ship date for credit card orders).NO returns of any type will be
accepted without an RMA number and ALL returns must be shipped prepaid
and insured via any common carrier (i.e. UPS, FedEx). Tracking
information is required.
Roos Instruments reserves the right to refuse any return that does
not include the following: 100% complete, in resellable condition
(packaging has not been damaged or defaced), and with original packing
material, manuals, cables, or other accessories provided with the
item.
Roos Instruments warrants its hardware products and replacement
parts/modules against defects in materials and workmanship for one year.
If RI receives notice of such defects during the warranty period, RI
will, at its option, repair or replace the hardware products or
replacement parts/modules which prove to be defective.
Roos Instruments warrants its software products designated by RI
for use with a hardware product, when properly installed, will not fail
to execute their programming instructions due to materials and
workmanship for 90 days. If RI receives notice of such defects during
the warranty period, RI will, at its option, repair or replace the
defective software media. RI does not warrant that operation of software
or hardware will be uninterrupted or error free.
Defective Products may be returned to Roos Instruments for repair
or replacement, at Roos Instruments' discretion, within 15 calendar days
from the invoice date.
Opened and/or Unopened Non-Defective Returns being returned for
credit or replacement are subject to a 20% restocking fee and must be
completed within 15 days from the invoice date.
Support and Services are NOT refundable.
Inoperable Items (DOA) - All
Roos Instruments products must ONLY be returned to Roos Instruments for
repair or replacement. NO CREDIT WILL BE ISSUED. All freight and
insurance charges are non refundable.
Any changes to our return policies will be posted to this page.
Last Modified: June 1998