This item will not be restocked when depleted and should be avoided for new designs.
This product entered limited availablity on 10/06/2017. View RIKs with Limited Availability for a complete list.
Expiration Reason: No Longer offering Software Updates or Engineering Support for RI7100A
GOLD Technical Support
SU - Software Updates (RIK0050A)
Software updates for new and/or improved measurement buttons, data viewers & worksheets, calibration, verification & diagnostic test plans, user interface functions, and editing tools. Software Updates are released electronically as needed and/or as requested by the user. Software Updates is priced according to the number of systems installed at one site. Site and Global licenses are available.
ME - Fast Ship Module Exchange (RIK0044A)
Roos Instruments will maintain replacement modules for the test system at Roos Instruments, Santa Clara, California. If a hardware failure occurs, Roos Instruments will ship, by the fastest method available, replacement modules to the test system.
The cost for the replacement module(s) to repair a hardware failure is included in Factory Replacement Parts (FRP) support option. If the test system does not have Factory Replacement Parts support, the replacement module(s) must be purchased before the module(s) can be shipped or the user must have an open Purchase Order with RI for Hardware Repair.
FRP - Factory Replacement Parts (RIK0045A)
Only covers the cost of the parts needed to complete a repair. Use in conjunction with Module Exchange or On Site Repair Maintenance. Does not include costs for replacing RI designed fixtures or RI Kits. For RI700A, per system. For Cassini, per infrastructure module. Limited to 1 Step Attenuator per system per year.
TRS - Technical and Repair Support (RIK0041B)
Phone, web and e-mail support for techical issues relating to hardware repair and calibrations. Technical support for using and repairing the tester and the system software in a production test environment, assistance in directing how to clean and maintain sockets and fixtures, data collection, handler and wafer prober interfaces.
ETS - Engineering and Technical Support (RIK0063A)
Includes up to FIFTY (50) HOURS of phone and email support for new engineering efforts including but not limited to information and questions about new applications and directions on how to use new measurements, new measurement techniques and new calculations. Engineering Technical Support includes engineering support for using enhancements to the system software and/or test executive to meet specific device requirements. Time will be monitored by RI engineers and accounted for in 30 minute increments. Customers will be notified quarterly of hourly consumption.